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Ordering Terms & Conditions
Ordering Terms and Conditions
Ordering Methods
Online ordering is not available at this time.
In order to ensure that all critical information is provided, chassis orders need to be placed by phone at 269-471-1411.
Orders for accessories can be placed by:
Phone: 269-471-1411
FAX: 269-471-5903
or email: 
To reduce the amount of unsolicited commercial email we receive, we've formatted our email address to block email harvesters & removed the link to launch your email program.
You will need to type the above address into your email program.
If faxing or emailing your order, please provide a phone number where we can reach you during the day, in case we need to clarify something on your order.
Minimum Order
There is no minimum order requirement, however, orders under $20, not including packaging, shipping or sales tax, will be charged a $5.00 handling fee.
Payment Options
We accept the following major credit cards with address and phone number.
UPS shipments can be sent COD. COD shipments are subject to a $9.00 COD fee & must be paid with certified check or money order.
Freight
All orders are sent UPS ground, unless they exceed the maximum package size. Faster service is available upon request & at additional cost. All UPS freight charges will be prepaid & added to your invoice. Orders involving more than one item will be packed together whenever possible to minimize the shipping charges.
UPS cannot deliver to PO Boxes.
Items too large to be shipped UPS, such as chassis, fiberglass bodies & aluminum floors will be shipped freight collect via Con-Way Freight. If you have an account with Con-Way Freight , we need to know when quoting rates, because your discounted rate overrides our discount.
If you want to use a different carrier, you may arrange shipping from your end.
When you have selected the items you want, you may call for a shipping rate estimate. Call: 269-471-1411
CLAIMS
If you do not receive the exact number of parcels shipped or if any of the packages have visible damage, you must make a verbal & written statement with the carrier at the time of delivery and file a claim with the carrier as soon as possible.
Berrien Buggy Inc. is not responsible or able to make a claim for you after the carrier accepts a shipment from us. If you have received the correct number of parcels and find items missing, then you must contact Berrien Buggy Inc. and report in detail, what is missing, within 5 days of receipt.
Sales Tax
When any product is picked up at the factory, Michigan sales tax (6%) will apply.
Whether sales tax is collected on product that is shipped or delivered outside of Michigan, depends on the laws of the destination state.
Returns
When placing an order, you assume responsibility for ordering what you need.
There are costs involved in the time and paperwork to process orders and returns. When processing charge cards, there are fees for every transaction; sales and returns; plus the percentage deducted by the card processing company before we are credited for the sale.
Because of the costs involved, we have adopted the following return policy.
A Returned Goods Authorization (RGA) is required on all returns & must be requested within 25 days of the invoice date. RGA's must be requested by phone & you must provide the invoice number the item(s) were purchased on.
Returns are not accepted on the following items:
Fiberglass Products
Electrical Parts
Special Ordered Items
Custom Fabricated Parts
Skinpacked items that have been opened
Used, dirty, rusted or otherwise damaged items
Berrien Buggy Inc. reserves the right to deny an RGA for items not listed above.
If an RGA is granted, the item(s) being returned must be shipped within 7 days after the RGA is issued. We recommend you use a reliable shipping company and insure the contents. Shipping charges are the responsibility of the customer.
A credit memo will be issued & your charge card credited after the merchandise has been inspected and accepted. A 20% restocking fee will be deducted from the credit.
Credit will not be issued for packaging or shipping charges.
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